At U.S. Bancorp (together with the U.S. Bancorp family of financial service providers, "U.S. Bank," "we," "us" or "our"), trust has always been the foundation of our relationship with customers. Our Privacy Policy is designed to describe our privacy practices and principles in a format that is easy to navigate, read and understand. We pledge to treat your personal information with the utmost care and respect.
This Privacy Policy (the "Policy") describes the treatment of information that is provided or collected by the payment portal ("Service"). Note that the Policy does not govern our privacy practices offline or with respect to information that is not provided or collected through the Service.
While this Online Service Privacy Policy describes how we treat information, please be aware that additional terms and conditions may apply to the Service.
We collect two basic types of information through the Service - personal information and anonymous information.
"Personal information" refers to information that identifies (whether directly or indirectly) a particular individual, such as information you provide on our forms or online fields. Examples may include your name, postal address, email address, telephone number or account information.
"Anonymous information" means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual. Examples may include information about your Internet browser, and aggregated or de-identified data.
We collect personal information from you or about you when you provide this information to us directly. For example, we may obtain personal information when you make a payment using the Service. We may also receive information about you from other sources, such as the company or agency you are paying.
In addition, we may collect information about your activity on the Service automatically using tracking technologies such as cookies. Definitions for the tracking technologies we use, as well as information regarding how to disable them, are available in the Online Tracking section of the Policy.
If you submit any personal information to us or to our service providers that relates to other people in connection with the Service, you represent that you have the authority to do so and to permit us to use the information in accordance with this Policy.
We may use information that we collect in order to, among other things:
We will not share your personal information outside the U.S. Bancorp family of financial service providers, except under limited circumstances. Our sharing is limited to those purposes allowed or required by law, such as with companies that provide services to us to help us deliver the Service, or in response to court orders or other compulsory legal process.
We and certain trusted service providers operating on our behalf collect information about your activity on the Service using tracking technologies, including:
You can choose to have your device refuse to accept any cookies, and most devices and browsers offer additional privacy settings for cookies. You do this through your browser settings. Each device and each browser is a little different, so look at your device Settings or your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your user experience more efficient and some of the Service will not function properly. Please note that you will need to manage your cookie settings for each device and browser that you use.
Information collected through tracking technologies is used for many purposes including, for example, to:
We may associate this tracking data with your registration information, in which case we will treat it as personal information.
Browser or Device Information: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, operating system and version, screen resolution, device manufacturer and model, language, Internet browser type and version, and the name and version of the Service (such as the Application) you are using. We use this information to ensure that the Service functions properly.
IP Address: Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Service, along with the time of the visit and the page(s) visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, helping diagnose server problems and administering the Service.
The Service may contain links to third-party websites not controlled by U.S. Bank. We encourage you to be aware when you leave the Service and to read the privacy policies and terms of use of any such websites that may collect your personal information, as they will likely differ from those of the Service. U.S. Bank does not guarantee and is not responsible for the privacy or security of these websites, including the accuracy, completeness or reliability of their information.
Your privacy is very important to U.S. Bank and we are committed to protecting your personal information from unauthorized access or use. We strive to use reasonable organizational, physical, technical and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the "Contact Us" section below.
To help us protect your personal information, it is important that you always keep your account information safe. Never share your personal ID, password or PIN with anyone, under any circumstances.
Note that U.S. Bank will never initiate a request via email for your sensitive information (e.g., Social Security number, personal ID, password, PIN or account number). If you receive an email asking for your sensitive information, you should be suspicious of the request and promptly contact us to report the suspicious activity.
Additional information regarding identity theft and the steps you can take to help protect yourself from fraud can be found on the Federal Trade Commission website.
We do not use the Services to knowingly solicit personal information from or market to children under the age of thirteen (13) without parental consent. We request that such individuals do not provide personal information through the Service. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should promptly contact us and we will delete such information from our files. For additional information regarding the Children's Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission website.
If you establish an account log-in, it is important that you keep the information associated with your account accurate and up-to-date. If you believe that your account information is incomplete, inaccurate or not current, please contact the organization to which you are making a payment and provide the appropriate information.
If you would like to review, correct, update, suppress or delete personal information that you have previously provided to us, you may contact us.
In your request, please make clear what personal information you would like to have changed, whether you would like to have it suppressed from our database or otherwise let us know what limitations you would like to put on our use of the personal information you have provided to us. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before granting your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records that will not be removed.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
The Service is controlled and operated by us from the United States, and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than the United States. We may store and process your personal information in any country where we have facilities or in which we engage service providers, and, by using the Service, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.
From time to time, we may make changes to this Policy in order to accommodate new technologies, industry practices, regulatory requirements, or for other purposes. We encourage you to review the Policy periodically to ensure that you understand how we collect, use and share information through the Service. If we do make changes to the Policy, we will also update the "Effective Date" posted at the top of the Policy.
Any changes to the Policy will become effective when the revised Policy is posted on the Website, relevant Application or other U.S. Bank online interface, as applicable. By continuing to use the Service following such changes, you are agreeing to accept the terms of the revised Policy.
If you have any questions or comments about this Policy or our privacy practices generally, we encourage you to contact our customer service department by completing our online email form or by calling 800-USBANKS (872-2657). Alternatively, you may use any of the local telephone numbers for your area that are listed in the "Contact Us" section of the Customer Service portion of the Website.
If you notice suspicious activity on your account or believe your personal ID, password or PIN has been compromised, please contact us immediately. Suspicious emails may be forwarded to fraud_help@usbank.com or call our Fraud Liaison Center at 877-595-6256.