If you have saved a bank account and are unable to locate it in your Saved Payment methods on the Make a Payment page or under the My Account tab, your ability to pay using a bank account may have been disabled. When this occurs, it is typically due to a certain number of bank account transactions that have been returned for reasons that may include insufficient funds or incorrect account information. Please contact Customer Service for additional information.
Don’t see bank account as payment method option?
The option to pay with a bank account may not be available for all payers. If you have seen and/or used your bank account to make a payment previously and do not see that option, you may be temporarily disabled from making bank account payments. Please contact Customer Service for additional information.